Help Center



My order hasn’t been shipped 7 business days after payment.

Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact us via Live Chat or email to service@cafago.com.

Why was my order partially shipped?

There are three reasons why your order was partially shipped:

1.We have different warehouses, we will not combine them together and will ship from the correct warehouse separately.
2. The items are overweight so need to be shipped in different packages.
3. The item is out of production or stock for a long time. In this case we may firstly ship the rest to you, and send you an reminder email.
Please check your email and let us know your decisions for replacement or refund.

Why my order is still in process a few days after the order has been completed?

If your order is still in process 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us by service@cafago.com.

How can I cancel my order?

1. If the order payment status is “Pending”, you can contact us to help you to change it to “Cancelled”
2. If the order has already been paid but has not been shipped out yet, you can contact us to cancel the order to get a full refund.
3. If the order has already been sent out, we can not help you to cancel the order. You may choose to send back the unopened products after you've received them, and we will refund the money upon our receipt of the returning item(s).
Please contact us by service@cafago.com

* Please note that “cafago.com does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.

My order is not in my www.cafafgo.com account

There are two reasons why an order might not appear in your Order List: 
1. The payment system was encountered an error when you were placing the order;
2. You placed your order as a guest (without logging in to www.cafago.com account). In this case please follow the steps to solve the problem:
Step 1: Please make sure that you have completed your payment by checking your payment account for the payment information.
Step 2: You should contact us by sending an email to service@cafago.com with the transaction ID, invoice ID or your payment email address.
Step 3: Our customer service center will resolve the issue for you as soon as possible once received your order details.

For further information about refund policy or order management, please contact us by service@cafago.com.


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