Help Center


Shipping Guide


Usually will be shipped in 48 hours.

Affected by Covid-19, there will be some delay on the delivery.

Shipping Cost

You can see more of your order details and delivery information in your account at www.cafago.com. You should firstly register an account at the website. If products were marked as "free shipping", then you will not need to pay any shipping costs. For products without "free shipping", you need to use the online system to generate a shipping fee for your order. Please put the total number of items in your shopping cart and then click the Check Out page, finally you can find shipping fees for different shipping services.
For further assistances please contact us through service@cafago.com.

Track My Order

You can follow your order during its delivery process, or after it has left our warehouses.Processing: You can check the status in "My Orders" page in your www.cafago.com account.Shipped: Once your order has been shipped, you will receive an reminder email from us with the tracking information for your packages as well as the website in which you can trace your order at. Please note tracking information is also available in your Order Details page.Please note for orders under $30 value, the standard shipping opinion will not has a tracking code. In this case please refer to the Estimated Delivery Time section for your order delivery time.

Change Delivery Address & Cancel Order

Please contact us as soon as you realize you need to change the delivery address or cancel order as once it is shipped we cannot change the address. Contact Customer Service ( or email to service@cafago.com) Now!

What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

Air mail and Air mail with tracking number:

Delivery time: 10-30 working days
You can track on:  //www.17track.net/index_en.shtml


Delivery time: 6-10 working days  
You can track on:  //www.ems.com/


Delivery time: 3-8 working days
You can track on:  //www.dhl.com/


Delivery timer: 3-7 working days
You can track on:  //www.ups.com/

How Do I Get My Order Status?

You can find out you order status in "Order Details" page in your CAFAGO account.


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